Acg365 Privacy Policy – Your data is safe with us

1. Introduction & Scope

Acg365 ("we", "us") is an internationally licensed online gaming and betting platform. This Privacy Policy applies to our website (acg365.onl), mobile site, and all associated services.

We understand how valuable your personal information is. That is why we only collect what is necessary and make every effort to keep it secure. This Privacy Policy is written in plain, clear English so every member can easily understand it.

If anything in this policy is unclear or you have any questions, please reach out to our support team. We are always here to help.

2. Information We Collect

Acg365 collects information in several ways. Details are outlined below:

We also automatically collect certain information, such as when you visit the site, how long you stayed, and which games you played. This data is used to improve your experience.

3. Use of Information

Acg365 uses the information collected for the following purposes:

• Account Management: To create, verify, and manage your account.
• Identity Verification (KYC): To meet legal obligations and prevent fraud.
• Payment Processing: To process deposits, withdrawals, and other financial transactions.
• Service Improvement: To improve the platform experience and introduce new features.
• Contact: To send you important updates, bonus offers, and support messages.
• Responsible Gaming: To detect unusual gaming behavior and provide timely support to members.
• Legal Compliance: To meet regulatory requirements and comply with legal obligations.
• Security: To prevent money laundering, fraud, and cyberattacks.

We never sell your information to third parties for advertising purposes or share it without authorization.

4. Sharing & Disclosure of Information

Acg365 may share information with third parties in certain circumstances. In every case, we ensure that your data remains protected.

• Payment Providers: Approved payment gateways such as Mobile Banking, Nagad, and Rocket receive only the data necessary to complete transactions.
• Identity Verification Services: Information may be shared with authorized verification agencies to complete the KYC process.
• Law Enforcement: Information may be disclosed to relevant authorities when required by court order or legal obligation.
• Technology Partners: Technology companies that support platform operations receive only the data they need and are bound by strict confidentiality agreements.
• Game Providers: Game software providers may receive limited technical data as needed.

Outside of the cases listed above, your information will not be shared with any third party.

5. Data Security Measures

Acg365 uses industry-standard security technology to protect your information. Our security infrastructure is continuously monitored.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Two-Factor Authentication (2FA): You can add an extra layer of security to your account.
• Data Encryption: All sensitive data stored is kept in encrypted form.
• Regular Audits: Third-party security experts conduct regular audits of our systems.
• Staff Training: All our staff undergo strict data protection training.

That said, no method of transmission over the internet is 100% secure. Should a security incident occur, we will notify you as quickly as possible.

6. Cookies & Tracking Technologies

Acg365 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for the site to function properly. These cannot be disabled.
• Performance Cookies: Used to monitor site speed and performance.
• Functionality Cookies: Used to remember your preferences and settings.
• Session Cookie: Used to manage login sessions and deleted when the browser is closed.

You can disable non-essential cookies through your browser settings. However, disabling certain cookies may affect the functionality of some site features.

7. Your Privacy Rights

Acg365 guarantees the following rights regarding your data:

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.

8. Data Retention Period

Acg365 does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration of active account and up to 5 years after closure, as required by law.
• Financial Transaction Information: Retained for a minimum of 5 years as required by law.
• KYC Documents: After verification, data may be retained for 5 to 7 years as required by law.
• Gaming Logs: Typically retained for 2–3 years.
• Support Conversations: Retained for up to 2 years.

Once the retention period expires, data is securely deleted or anonymized.

9. Children's Privacy

Acg365 services are intended for users aged 18 and above only. We do not knowingly collect information from anyone under the age of 18.

If we become aware that data has been collected from a minor, that information will be deleted immediately and the account will be closed. If a parent or guardian suspects their child is using acg365, please contact our support team right away.

10. International Data Transfers

As an international platform, acg365 may process your data outside of Bangladesh in certain cases. Wherever your data is processed, we ensure that international protection standards are maintained.

• All international data transfers are carried out via encryption.
• Strict data protection agreements are in place with all third parties.
• European GDPR and other international data protection standards are observed.

11. Contact & Complaints

For any questions, concerns, or to exercise your rights regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Support: Contact us via 24/7 live chat.
• Response Time: Responses are typically provided within 24–48 hours.

Once a complaint is submitted, we will investigate it thoroughly and provide a resolution as quickly as possible.